Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.
Table of Contents
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Create an account or make a purchase
- Contact our customer service team
- Subscribe to our newsletter or marketing communications
- Participate in surveys, contests, or promotions
- Leave reviews or feedback about our products
| Data Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email, phone number, address | Order processing, customer service, shipping |
| Account Information | Username, password, account preferences | Account management, personalization |
| Payment Information | Credit card details, billing address | Payment processing (encrypted and secure) |
| Vehicle Information | Make, model, year, VIN (if provided) | Part compatibility, personalized recommendations |
| Communication Data | Customer service inquiries, chat logs | Customer support, service improvement |
Information Automatically Collected
When you visit our website, we automatically collect certain technical information:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our site
- Referral source and exit pages
- Search terms used on our website
2. How We Use Your Information
We use your personal information for the following purposes:
Order Processing and Customer Service
- Process and fulfill your orders
- Communicate about your orders (confirmations, shipping updates)
- Handle returns, exchanges, and warranty claims
- Provide customer support and technical assistance
Account Management
- Create and maintain your customer account
- Save your preferences and order history
- Provide personalized product recommendations
- Manage your subscription preferences
Marketing Communications
We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time using the link in our emails or by contacting us directly.
Business Operations
- Improve our website functionality and user experience
- Analyze shopping patterns and preferences
- Prevent fraud and enhance security
- Comply with legal obligations and regulations
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business:
- Payment Processors: To process credit card transactions securely
- Shipping Companies: To deliver your orders (UPS, FedEx, USPS)
- Email Service Providers: To send order confirmations and newsletters
- Technology Partners: For website hosting, analytics, and security
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Investigate potential fraud or security breaches
- Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
4. Data Security
We implement industry-standard security measures to protect your personal information:
Security Measures Include:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted
- PCI DSS Compliance: We meet Payment Card Industry security standards
- Secure Data Centers: Our servers are housed in secure, monitored facilities
- Access Controls: Limited employee access to personal information on a need-to-know basis
- Regular Security Audits: We conduct regular security assessments and updates
Payment Security: We do not store complete credit card information on our servers. Payment processing is handled by certified payment processors that comply with PCI DSS standards.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
5. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Website functionality, shopping cart, login sessions | Session or until logout |
| Analytics Cookies | Understand how visitors use our site, improve performance | Up to 2 years |
| Preference Cookies | Remember your settings and preferences | Up to 1 year |
| Marketing Cookies | Deliver relevant advertisements (only with consent) | Up to 1 year |
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block third-party cookies
- Delete all cookies when you close your browser
6. Your Privacy Rights
You have the following rights regarding your personal information:
Access and Portability
- Request a copy of the personal information we hold about you
- Receive your data in a portable format
Correction and Updates
- Update your account information at any time
- Request correction of inaccurate information
Deletion
- Request deletion of your personal information
- Close your account (subject to legal retention requirements)
Marketing Preferences
- Opt out of marketing emails at any time
- Modify your communication preferences
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy:
- Account Information: Retained while your account is active
- Order History: Retained for 7 years for tax and warranty purposes
- Communication Records: Retained for 3 years for customer service quality
- Marketing Data: Retained until you unsubscribe or request deletion
- Website Analytics: Anonymized after 26 months
When we no longer need your information, we securely delete or anonymize it according to industry best practices.
8. International Data Transfers
AutoFix Supply is based in the United States. If you are accessing our website from outside the US, please note that your information may be transferred to, stored, and processed in the United States.
We ensure that any international transfers of personal information are protected by appropriate safeguards, including:
- Contractual protections with service providers
- Compliance with applicable data protection laws
- Industry-standard security measures
9. Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if the changes are significant
- Post a notice on our website homepage
- Provide 30 days advance notice for material changes
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
11. Contact Us
Privacy Questions or Concerns?
If you have any questions about this privacy policy or our privacy practices, please don't hesitate to contact us:
Response Time: We will respond to privacy inquiries within 5 business days.
Data Protection Officer
For specific privacy concerns or to exercise your privacy rights, you can also contact our Data Protection Officer directly at: [email protected]