Terms of Service

1. Acceptance of Terms

Welcome to AutoFix Supply! By accessing our website, creating an account, or making a purchase, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and AutoFix Supply LLC.

These Terms apply to all users of our website, including browsers, customers, merchants, and contributors of content.

2. Eligibility and Account Registration

Age Requirements

You must be at least 18 years old to use our services or make purchases. If you are under 18, you may only use our services with the involvement and consent of a parent or guardian.

Account Registration

To access certain features and make purchases, you may need to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Business Accounts

If you're registering as a business, you represent that you have the authority to bind that entity to these Terms and that the business is validly existing under applicable law.

3. Products and Services

Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However:

• Product images are for illustration purposes and may not reflect exact appearance
• We reserve the right to correct errors in product information
• Availability is subject to change without notice
• We may discontinue products at any time

Compatibility

While we provide compatibility information for automotive parts, it is your responsibility to verify that parts are suitable for your specific vehicle. We recommend consulting with a qualified mechanic when in doubt.

4. Ordering and Payment

Order Process

When you place an order:

• Your order constitutes an offer to purchase
• We may accept or decline your order at our discretion
• Order confirmation does not guarantee acceptance
• We reserve the right to limit quantities

Pricing

All prices are in USD and subject to change without notice. The price charged will be the price displayed at the time of order confirmation, subject to availability.

Payment Methods

We accept major credit cards, PayPal, and approved business accounts. Payment is required at the time of order unless you have an approved credit account with us.

Tax and Fees

Applicable sales tax will be calculated and charged based on your shipping address. Additional fees may apply for special shipping or handling requirements.

5. Shipping and Delivery

Shipping Methods

We offer various shipping options:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: Next business day
• Freight Shipping: For large or heavy items

Delivery Terms

Delivery times are estimates and not guaranteed. Risk of loss transfers to you upon delivery to the carrier. You are responsible for:

• Providing accurate shipping information
• Being available to receive deliveries
• Inspecting packages upon delivery
• Reporting damage or shortages within 48 hours

International Shipping

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are your responsibility.

6. Returns and Refunds

Return Policy

We accept returns within 30 days of delivery for most items, subject to the following conditions:

• Items must be in original, unused condition
• Original packaging and documentation required
• Return authorization (RA) number required
• Customer pays return shipping unless item is defective

Non-Returnable Items

The following items cannot be returned:

• Electrical components that have been installed
• Fluids, filters, and gaskets (unless defective)
• Custom-ordered or special-order items
• Items damaged by improper installation

Refund Process

Approved refunds will be processed within 5-7 business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

7. Warranties and Disclaimers

Product Warranties

Products sold through AutoFix Supply come with manufacturer warranties as specified. We pass through manufacturer warranties but do not extend additional warranties unless explicitly stated.

Disclaimer of Warranties

Installation and Use

We provide general installation information for educational purposes only. Professional installation is recommended for all automotive parts. We are not responsible for:

• Improper installation or use
• Damage caused by installation errors
• Compatibility issues not disclosed by manufacturer
• Labor costs or consequential damages

8. User Conduct and Prohibited Uses

Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You will not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website

Prohibited Activities

The following activities are strictly prohibited:

• Reselling products for commercial purposes without authorization
• Creating false or misleading accounts
• Posting false or defamatory reviews
• Attempting to reverse engineer our software
• Using automated tools to access our website

Consequences of Violations

Violations of these terms may result in suspension or termination of your account, cancellation of orders, and legal action if necessary.

9. Intellectual Property Rights

Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of AutoFix Supply or our licensors and is protected by copyright and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include:

• Resale or commercial use of our website or content
• Collection and use of product listings or descriptions
• Derivative use of our website or content
• Downloading or copying account information

User-Generated Content

By submitting reviews, comments, or other content, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and distribute such content in connection with our business.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to:

• Collection and use of information as described in our Privacy Policy
• Transfer of information to the United States
• Use of cookies and similar technologies

For detailed information about our privacy practices, please review our Privacy Policy.

11. Limitation of Liability

Our total liability for any claim related to these Terms or our services shall not exceed the amount you paid for the specific product or service that gave rise to the claim.

Specific Limitations

We are not liable for:

• Vehicle damage caused by defective parts (limited to part replacement)
• Labor costs for installation or removal
• Consequential damages from vehicle downtime
• Damages from improper installation or use
• Third-party products or services

12. Indemnification

You agree to defend, indemnify, and hold harmless AutoFix Supply, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your use of our website or services
• Violation of these Terms
• Violation of any law or third-party rights
• User-generated content you submit
• Installation or use of products purchased from us

13. Dispute Resolution

Informal Resolution

Before filing any formal dispute, please contact our customer service team to attempt to resolve the issue informally. Many disputes can be resolved quickly through direct communication.

Binding Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as part of a class action, collective action, or representative proceeding.

Small Claims Exception

Either party may pursue claims in small claims court if the claim qualifies and remains in small claims court.

14. Termination

Termination by You

You may terminate your account at any time by contacting customer service. Termination does not affect completed transactions or ongoing obligations.

Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms
• Provide false information
• Engage in fraudulent activity
• Fail to pay outstanding balances

Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination will remain in effect.

15. Governing Law

These Terms are governed by the laws of the State of Michigan, United States, without regard to conflict of law principles. Any legal action must be brought in the state or federal courts located in Wayne County, Michigan.